Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Custom artworks are non-refundable, since the artworks are being created with detailed work in progress updates, which need to be approved prior artwork fcompletion.

Every painting is created entirely by hand using professional artist-grade materials. Each artwork is unique and exists in a single original version only. My goal is for every collector to receive a piece that will bring lasting emotional value for many years to come. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nikolettavenart@gmail.com. Please note that returns will need to be approved before you ship the artwork back to me.

If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nikolettavenart@gmail.com. 

All fees and expenses for returned artworks are responsibility of the collector, except for wrong items received, or damaged artworks during transport.

Return labels are sent by me only in two scenarios: 1. If I have shipped the wrong artwork; 2. If the artwork has arrived damaged. In the second scenario I will contact the shipping carrtier first and submit a reclammation. The disbursement will depend on their estimation and each case will ne evaluated individually. I aim to satisfy all my collectors, so a proper resolution will be offered depneding on the case - I will either offer full compensation upond return of the artwork, or I will create a new artwork with partial disbursement.

In all other cases all shipping expenses of returned artworks - prints or original statement art are responsibility of the buyer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. 

Exceptions / non-returnable items
Custom commissions are non-refundable. 

Exchanges
No exchanges are accepted.

European Union 14 day cooling off period

• Zero Resale Value: Because a custom piece of art is uniquely tailored to your specific request (such as a specific portrait, custom dimensions, or personal color choices), the artist cannot easily resell it to another customer if you change your mind. [1, 2]
• Irreversible Labor: The law protects creators and merchants from absorbing the financial loss of labor and materials dedicated entirely to a personalized project.
• However, if you receive a damaged custom made artwork, I will offer compensation by remaking the artwork, or recreating te artwork, following your guidelines. Note that prior to shipping of the atwork, you will recieve "progress photos" until the final final approval stage before shipping to ensure you are happy with the paitning/artwork. 

• Premade Art: Original paintings, sculptures, or prints that were already created and listed for sale on an artist's website or online gallery.
• Standard Prints: Open-edition prints or posters that are sold in standard sizes, even if they are printed on demand, as long as you did not request custom alterations to the image or dimensions.

Refunds
Once we receive and inspect the returned artwork, we will notify you of the outcome. If the artwork is returned in the same condition in which it was originally shipped, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable, except in cases where the return is due to our error or the artwork arrived damaged.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at nikolettavenart@gmail.com.